General Terms and Conditions of Sale (GTCS)

1. Controls

Any order placed on the site implies full acceptance of these conditions of sale, which will be solely applicable to the contract thus concluded between the Customer and Turrones Maria Simona.

Order confirmation

The order is taken into account only after validation of the purchase on the,c website, i.e. validation of the payment made by the Customer using one of the payment solutions offered on the website.

Turrones Maria Simona reserves the right to refuse an order in the event of a breach by the Customer of any of its obligations, and more generally, to refuse any order that is abnormal for any reason whatsoever.

The order is final only after confirmation by Turrones Maria Simona. Turrones Maria Simona will confirm acceptance of the order to the user by e-mail or post, or, where applicable, its rejection within 48 working hours of the order being entered on the site;

Concerning the withdrawal period, in accordance with article L. 121-16 of the French Consumer Code, for all distance transactions, the customer has a period of 7 clear days from delivery of the order to return the product and be reimbursed the full price of the order;

2. Obligations

Turrones Maria Simona bonds

If an order is accepted, Turrones Maria Simona undertakes to sell and ship the products ordered by the Customer within 5 working days of order preparation in France, 10 days in Europe and 15 days in other countries.

Customer’s obligations

The Customer undertakes to complete the order form accurately.

The Customer may not resell the products, as the order must be for personal use or for the personal use of the person for whom the shipment is intended, unless otherwise agreed by Turrones Maria Simona.

3. Specific provisions

Product prices and shipping costs are invoiced inclusive of all taxes.

Prices are guaranteed while stocks last and are subject to change without notice. Any change in this rate could then be immediately reflected in sales prices.

The total price indicated in the order confirmation by Turrones Maria Simona is the final price;

The prices of the products on the Turrones Maria Simona website are expressed in Euros. Amounts expressed in other currencies are provided for information purposes only;

4. Payment

We guaranteepayment security. The security protocols used by the Caisse d’Epargne and PayPal guarantee a high level of security; total confidentiality personal information transmitted through our website Turrones Maria Simona. Your credit card details are encrypted and pass through a secure network. Payment is made directly to the Caisse d’Epargne or PayPal website, so Turrones Maria Simona has no access to your bank details, nor any record of them.

5. Delivery

We deliver our products worldwide. We assume all risks associated with the transportation of your order. In the event of damage, please contact us and we will refund the full amount of your purchase, as well as the shipping costs in accordance with our general terms and conditions of sale.

We can deliver within 48 hours anywhere in Europe for orders placed before 10 a.m. (except Saturday, Sunday and public holidays). Pour utiliser notre service de livraison express, appelez-nous directement par téléphone au (+33) 09 51 76 13 60.

Delivery in France and Europe by Colissimo takes approximately 5 to 10 working days after order confirmation. Outside Europe, we ship with transport and logistics companies. It therefore takes between 10 and 15 working days. These delivery times are given as an indication only and no compensation can be claimed from Turrones Maria Simona in the event of late delivery. To find out more, please visit our shipping information page

If the recipient is absent when the parcel is delivered, Turrones Maria Simona cannot be held responsible for any damage that may occur to the products, or for their not being collected by the recipient.

6. Satisfied or your money back”

Our customers undertake to comply strictly with the storage conditions of the products, as well as the use-by date indicated on the packaging. It is also the recipient’s responsibility to check the number and condition of the products at the time of receipt.

Our return policy is simple: we accept the return of all new items within 15 days. All returned products must be in their original packaging and accompanied by proof of purchase. We do not accept returns of items that are not in their original condition, i.e. products that have been opened to more than 15% of their initial total weight.

Returns of products for exchange or reimbursement can only be made by post to the following address: Turrones Maria Simona – I return products-, 14 rue Burugoria 64700 Hendaye – France. Please pack the returned items with great care and return them to us together with the invoice and a letter specifying the nature of the exchange and the nature of the refund (possible choices: by cheque or gift voucher). To find out more, read about our “Money Back Guarantee”

In the event of non-conforming delivery, a complaint must be made in writing to Turrones Maria Simona within 24 hours of delivery. All disputes will be settled by the competent courts of Bayonne (France).

7. Legal information

Head office:

Turrones Maria Simona is a registered trademark of Relais Gourmet

14 rue Burugoria 64700 Hendaye – France

Tel: (+33) 09 51 76 13 60

Tax and legal information:

Siret: RCS Bayonne 482 415 015 00015

Intracommunity VAT: FR13482415015

<a href=””>Maria Simona</a> is a vendor partner of the Cocote marketplace and is registered with Lemon Way, a payment institution approved by the APCR in France on 24/12/2012 under number 16568.

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