General Terms and Conditions

1. Orders

Any order placed on the site implies full acceptance of these terms and conditions of sale, which shall be the only ones applicable to the contract thus concluded between the Client and Turrones Maria Simona.

Order confirmation

The order is only taken into account after the validation of the purchase on the,c website, i.e. the validation of the payment made by the Client using one of the payment solutions offered on the website.

Turrones Maria Simona reserves the right to refuse an order in the event that the Client fails to fulfil any of its obligations, and more generally, to refuse any order that is abnormal for any reason whatsoever.

The order shall only be final after confirmation by Turrones Maria Simona. Turrones Maria Simona will confirm acceptance of the order to the user by e-mail or post, or, if necessary, its refusal within 48 working hours of the order being entered on the site.

Concerning the withdrawal period, in accordance with article L. 121-16 of the Consumer Code, for all distance transactions, the Client has a period of 7 clear days from the delivery of the order to return the product and be reimbursed for the full price of the order.

2. Obligations

Turrones Maria Simona Obligations

Turrones Maria Simona undertakes, in case an order is accepted, to sell and ship the products ordered by the Client within 5 working days following the preparation of the order in France, 10 days in Europe and 15 days in other countries.

Client’s obligations

The Client undertakes to fill in the order form accurately.

The Client shall refrain from reselling the products, as the order must be for personal use or for the personal use of the person for whom the shipment is intended, unless otherwise agreed by Turrones Maria Simona.

3. Specific provisions

The product prices and shipping costs are invoiced inclusive of all taxes.

The prices are guaranteed within the limits of available stocks and subject to a change in the VAT rate. Any change in this rate could then be immediately reflected in the sale prices.

The total price indicated in the order confirmation by Turrones Maria Simona is the definitive price.

The price of the products on the Turrones Maria Simona website is expressed in Euros, the amounts expressed in other currencies being provided for information purposes only.

4. Payment

We guarantee the security of your payment. The security protocols used by the Caisse d’Epargne and PayPal guarantee total confidentiality of personal information transmitted through our Turrones Maria Simona site. Your credit card details are encrypted and pass through a secure network. The payment is made directly to the Caisse d’Epargne or PayPal website, Turrones Maria Simona has no access to your bank details, nor any recording of your credit card details..

5. Delivery

We deliver our products worldwide. We assume all risks associated with the transport of your order. In case of damage, please contact us and we will refund the full amount of your purchase, as well as the shipping costs in accordance with our terms and conditions.

We can deliver within 48 hours anywhere in Europe for all orders placed before 10am (except Saturday, Sunday and public holidays). To use our express delivery service, call us directly on (+33) 09 51 76 13 60.

Delivery in France and Europe is made by Colissimo within approximately 5 to 10 working days after order confirmation. Outside Europe, we ship with transport and logistics companies. It is therefore necessary to count between 10 and 15 working days. These delivery times are indicative and Turrones Maria Simona cannot be held responsible for any delays in delivery. For more information, please read the shipping information page

In case of absence of the addressee at the time of the deposit of the parcel, Turrones Maria Simona cannot be held responsible for the deteriorations which can occur to the products, or for the non withdrawal by the addressee.

6. Money back guarantee

Our customers undertake to strictly observe the conditions of conservation of the products, as well as the expiry date indicated on the packaging. It is also the responsibility of the recipient to check the number and condition of the products at the time of receipt.

Our return policy is simple: we accept the return of all new items returned within 15 days. All returned products must be in their original packaging with proof of purchase. We do not accept returns of items that are not in their original condition, i.e. products that are more than 15% of their original weight.

The return of products for exchange or reimbursement can only be made by post to the following address Turrones Maria Simona – I return the products – 14 rue Burugoria 64700 Hendaye – France. Please pack the returned items very carefully and return them to us with the invoice and a letter specifying the nature of the exchange and the nature of the refund (possible choices: by cheque or by gift voucher). To find out more, read the page on our “Satisfied or your money back” Guarantee

In case of non-conforming delivery, a complaint must be made in writing to Turrones Maria Simona within 24 hours of delivery. All disputes will be settled by the competent courts of Bayonne (France).

7. Legal Notice

Head office:

Turrones Maria Simona is a registered trademark of Relais Gourmet

14 rue Burugoria 64700 Hendaye – France

Tel: (+33) 09 51 76 13 60

Tax and legal information:

Siret: RCS Bayonne 482 415 015 00015

TVA Intracommunautaire : FR3482415015

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