General Terms and Conditions of Sale (GTCS)
1. Controls
Any order placed on the site implies full acceptance of these terms and conditions of sale, which shall be the only terms applicable to the contract thus concluded between the Customer and Turrones Maria Simona.
Order confirmation
The order is taken into account only after validation of the purchase on the www.mariasimona.com website , i.e. validation of the payment made by the Customer using one of the payment solutions offered on the site.
Turrones Maria Simona reserves the right to refuse an order in the event of a breach by the Customer of any of its obligations, and more generally, to refuse any order that is abnormal for any reason whatsoever.
The order becomes final only after confirmation by Turrones Maria Simona. Acceptance or rejection of the order will be communicated to the Customer by e-mail or post within 48 working hours of the order being recorded.
Concerning the right of withdrawal, in accordance with article L.121-16 of the French Consumer Code, for all distance selling, the customer has a period of 7 clear days from delivery to return the product and be fully reimbursed for the price of the order.
2. Obligations
Turrones Maria Simona bonds
If the order is accepted, Turrones Maria Simona undertakes to dispatch the products ordered within a period of:
- 5 working days in France
- 10 working days in Europe
- 15 working days for other countries
Shipments are made by La Poste or specialized carriers.
Customer’s obligations
The Customer undertakes to fill in the order form correctly and to provide accurate information for delivery.
The products may not be resold without the prior consent of Turrones Maria Simona. All orders are strictly reserved for personal use or that of the recipient.
3. Specific provisions
The prices shown on the site are inclusive of all taxes.
Prices are guaranteed while stocks last and may be adjusted according to changes in the VAT rate. Any change in the VAT rate will be immediately reflected in the sales prices.
The total amount indicated in the order confirmation is final.
All prices are in Euros. Any conversion into another currency displayed on the site is indicative and non-contractual.
4. Payment
We guarantee transaction security.
Payments made on www.mariasimona.com are secured by Caisse d’Epargne and PayPal protection protocols, ensuring total confidentiality of information transmitted.
The Customer’s bank details are encrypted and transmitted via a secure network.
Payment is made directly via the Caisse d’Epargne or PayPal platforms, and Turrones Maria Simona has no access to or record of the Customer’s bank details.
5. Delivery
We deliver our products all over the world.
We assume all risks associated with the transport of your order.
In the event of damage on receipt, please contact us: we will refund your purchase in full, including transport costs, in accordance with our general terms and conditions of sale.
Delivery times
- 48 hours in Europe for orders placed before 10am (excluding weekends and public holidays).
- 5 to 10 working days in France and Europe via Colissimo.
- 10 to 15 working days outside Europe, via specialized carriers.
These times are indicative and do not give rise to compensation in the event of delay.
In the event of the recipient’s absence at the time of delivery, Turrones Maria Simona cannot be held responsible for any deterioration of the products or their non-retrieval.
6. Satisfied or your money back”
The customer undertakes to respect the storage conditions of the products and to check their use-by date.
Return conditions
- We accept returns of new items within 15 days of receipt.
- The product must be returned in its original packaging, with proof of purchase.
- We do not accept returns of products that are more than 15% of their original weight.
Return address
📍 Turrones Maria Simona – Service Retours
📍 14 rue Burugoria, 64700 Hendaye – France
The Customer must pack the products carefully and enclose the invoice and a letter specifying the nature of the refund desired (cheque or voucher).
In the event of non-conforming delivery, the Customer must send a written complaint within 24 hours of receipt.
Any dispute will be submitted to the competent courts of Bayonne (France).
7. Legal information
📍 Head office
Turrones Maria Simona is a registered trademark of Relais Gourmet
📍 14 rue Burugoria, 64700 Hendaye – France
📞 Phone: (+33) 05.40.07.07.65
📩 Email: contacto@mariasimona.com
📑 Tax and legal information :
- SIRET : RCS Bayonne 482 415 015 00015
- Intracommunity VAT: FR3482415015
