privacy policy


General Data Protection Regulations (GDPR) is a new European regulation designed to strengthen protection of personal data by virtue of Regulation (EU) 2016/679 adopted by European Parliament and Council of 27 April 2016.

The GDPR, which came into effect in May 2018, applies to any natural or legal person prone to collect and process data within the framework of their activity or not.

To maintain confidentiality of your personal data is basis for building trusting relationships. Consequently, RELAIS GOURMET takes protection of your personal data seriously in exercise of our activity.

Purpose of this Policy is to explain how your personal data is collected and processed. It may be modified at any time, in particular to take into account evolution of technologies used, publication of new services and new regulations, in which case new version will be published on our website. 

  1. The personal data manager

The personal data manager of website is RELAIS GOURMET, resident at 14, street Burugoria 64 700 Hendaye, France

Contact email:

The website hosted with xxxx has been secured by SSL protocol to ensure security of data between server and people connected to website.

  1. What categories of personal data do we process?

RELAIS GOURMET collects and processes several types of personal data. These are principally following categories:

  • Personal identification: your name, first name(s), email, postal code;
  • Professional address: email address, postal address and telephone number and other contact details such as delivery address, billing address;
  • User account information: your username and passwords for authentication and account access;
  • Encrypted information relating to your payment methods (in particular credit card number);
  • Choice regarding commercial prospection;
  • Any other information you wish to share with us.

When personal data is requested from you, you can decline to provide it.

  1. When do we collect and process your personal data?

Personal data concerning you are collected and/or processed on the occasion of:

  • Consultation of our website;
  • Creation of your customer account;
  • Usage rights management of customer account;
  • Supply of products and services;
  • Administrative and financial management of customer relations;
  • Sending commercial offers, prospection and/or newsletters according to your choice;
  • During our exchanges: content of your messages, emails, letters or telephone calls to our attention (e.g. comments and opinions on products you write, or questions you ask);
  • When you contact us, telephone conversations can be listened to and recorded for purpose of improvement customer relations.


  1. Why do we use your personal data?

We use your personal data to respond with following purposes:

  • Customer relationship management: creation of customer account, recording and orders fulfilment (delivery, billing), credit, collection and customer service management;
  • Improvement our product and service offering: surveys, analyses and statistics on use of our websites, applications and product and service offerings;
  • Marketing :
  • sending newsletters about our products and services;
  • Prospection: Mailing communications (including emails and SMS) about our products and services or those of third party (which we think may be of interest to you, for example because they have commonalities with other products and services that you have already purchased or for which you have expressed interest);
  • We can also communicate your personal data to other societies for commercial purposes. This can include communicating your name, phone number and e-mail address so that they can contact you to offer you products or services;
  • Proposal personalised content: we can use your personal data to present you with personalised content and advertising;
  • Fidelity programs, events, contests, prize draws.


  1. What is legal basis for your personal data processing?

As the case may be, RELAIS GOURMET processes your personal data on following legal bases:

  • Processing is required to execution of contract to which you are party or to execution of your request (in particular when making contact);
  • Processing responds to legitimate interests pursued by RELAIS GOURMET (example: fraud prevention);
  • In some instances, we must keep your data because law requires it (example: to ensure security in general, for tax reasons, etc.);
  • And if required, on basis of your permission.


  1. Who are personal data transmitted to?

Authorised persons of RELAIS GOURMET are addressees of your data. We are prone to share your personal data with other societies for commercial prospection, studies and statistics purposes, unless you object.

We may also share your personal data with partners and/or service providers for ordinary purposes listed above.

Our service providers and partners must comply with our privacy and security rules for personal data, and aren’t allowed to use them for any other purpose.

Furthermore, we may lead up to communicate your personal data to following people:

  • Judicial, police or administrative authorities legally authorised to know them;
  • Stakeholders in legal proceedings to defend us or exercise our rights in justice.


  1. How long are personal data preserved?

We preserve your personal data for as long as necessary to reach purposes of processing. The storage period varies from one type of personal data to another since it depends on:

  • Necessity for RELAIS GOURMET to preserve personal data in terms of its activities;
  • Contractual obligations;
  • Legal obligations;
  • Regulations and recommendations published by personal data protection authorities.

At all events, we regularly review information we possess. When their conservation is no longer justified by legal, commercial or requirements linked to management of your customer account, or if you have made use of right of modification or deletion, we will delete them in secure way.

  1. What are means used for personal data safety?

We regularly review technical and organisational measures in place to protect our information and communication systems, for purposes of adapting them to risks you face and to prevent any loss, misuse or unauthorised modification of your personal data.

However, security and confidentiality of personal data are based on everyone’s best practices and we invite you to be attentive.

RELAIS GOURMET doesn’t control all risks linked to functioning of Internet and we draw your attention to existence of possible risks inherent to its use and functioning.

We decline all responsibility in the event of damage caused by access or use of our website, including viruses infecting your computer or any other material damage.

  1. What are your rights?

In accordance with GDPR, you dispose following rights:

  • Access right: you have right to know personal data concerning you that we possess and request copy of it as well as information on purpose of this processing;
  • Right of rectification: you have right to obtain rectification of inaccurate personal data concerning you, and in some cases deletion or limitation of their processing;
  • Right opposition: you may object to processing of your personal data for purpose of prospection;
  • Right to limit processing: you have right to ask us to limit our use of your personal data in some instances;
  • Right to deletion: you can ask us to delete your personal data (according to certain conditions);
  • Right to data portability: if applicable, you have right to receive copy of personal data you have transmitted to us (in machine readable format) or to have this data transmitted to another society;
  • Right to withdraw your consent: You may withdraw your consent to use of your personal data at any time when required.


  1. How to exert your rights?

To exert above-mentioned rights or obtain additional information on these rights, you can:

  • Use contact form available on
  • Or contact us using following contact details:

Data Protection Referent

Address: 14, street Burugoria 64 700 Hendaye, France


Before responding to your request, we are prone to check your identity and/or ask you to provide us with more information to respond to your request.

We will endeavor to respond to your request within reasonable periods and, at all events, within scheduled deadlines by law.

In the event of unsatisfactory response, you can make a complaint to National Commission for Computer Science and Liberties (CNIL):


When you consult and/or use our website, cookies or other tracking devices are susceptible to be stored on your device (computer, tablet, smartphone).

Cookie is small text file placed on your device (computer, tablet, smartphone) during your visit to website. It serves principally to collect information about your browsing on website and to provide you with customized services. On your device, cookies are administered by your Internet browser.

We are using cookies to help you to browse our website easily and for certain functions, including to analyse website traffic. Cookies can also recognize you when you are re-login to website, and provide you with content adapted to your preferences and center of interests.

Some cookies may collect personal data, including information that you enter such as your username, or when they track you to present you with targeted advertising.

Like most websites, our website uses cookies that can be classified into following categories:

  • Cookies are strictly necessary: these cookies are important to proper functioning of our website;
  • Feature cookies: These cookies are used to optimize and simplify your user experience. For example, they can remember your previous choices or your password;


  • Analytics and performance cookies: These cookies are used for internal purposes to help us provide you with better user experience (e. g. to evaluate performance of websites or to test different interfaces to website);
  • Targeting and advertising cookies: These cookies are used to present you with content (including advertising content) that is personalized and interesting to you, and as well to evaluate efficiency of this content. This content can be presented on our website.

We often instruct third party providers to distribute this content, therefore some of these cookies may be placed by third party.

Personal data collected via cookies are never kept longer than necessary to achieve purpose of cookie, and in no way longer than legal duration.

Cookies used on our websites are described below:



Type of cookie


Cookie function

Hybris recognition cookie

Remember me when I log in and apply set settings (region, languages, etc.)

Hybris cookie mobile application

store login credentials for mobile application



Type of cookie


Cookie function

Google Analytics

Audience analysis

Google Audiences

Operates Internet search engine offering targeted search results


Audience analysis


Analysis of website visits






Type of cookie


Cookie function

Rocket Fuel / Sizmek

Customised offers


Customised offers


Advertisement optimisation solutions to publishers

Facebook Connect

Allows Facebook users to create social plugins, graphical APIs and social channels

Facebook Pixel

Customised offers


Customised offers

Google Tag Manager

Customised offers


You can change your cookie settings at any one time. When you modify your Internet browser settings (click on “Help” button on your browser to find out how to proceed), you can choose to be notified each time cookie is sent, or plainly reject them, but in that case, certain functions on our websites will no longer be accessible.

 Each browser has different configuration. To know procedure to follow in each browser, please click on the links below:

You can also choose to disable third-party cookies by visiting transmitter section directly.

Furthermore, remember that if you use different devices in different places, you should check that each browser is configured according to your cookie preferences.

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