Privacy policy


The General Data Protection Regulation (GDPR) is a new European regulation aimed at strengthening the protection of personal data under Regulation (EU) 2016/679 enacted by the European Parliament and the Council on April 27, 2016.

Entering into force in May 2018, the RGPD applies to any natural or legal person likely to collect and process data in the context of its activity or not.

Ensuring the confidentiality of your personal data is the basis for building relationships based on trust; This is why RELAIS GOURMET takes the protection of your personal data seriously when carrying out our activities;

The purpose of this Policy is to explain how your personal data is collected and processed; It may be modified at any time, in particular to take into account the evolution of the technologies used, the publication of new services and new regulations, in which case the new version will be published on our website;

1) The data controller personal

The person responsible for personal data on the site is RELAIS GOURMET, domiciled at 14, rue Burugoria 64 700 Hendaye, France.

Contact mail :

The website hosted by has been secured by SSL protocol to ensure data security between the server and those connected to the site;

2) What categories of personal data do we process?

RELAIS GOURMET collects and processes several types of personal data; The main categories are:

Personal identification: your last name, first name(s), email, postal code;

Professional contact details: e-mail address, postal address and telephone number and other contact details such as delivery and billing addresses;

User account information: your username and passwords for authentication and account access;

– Encrypted information relating to your means of payment (in particular bank card number);

– Choice in commercial prospecting

– Any other information you wish to share with us

When you are asked for personal data, you can refuse to provide it

3) When do we collect and process your personal data?

Your personal data is collected and/or processed for the purposes of:

– consulting our website;

– create your customer account

– management of customer account access rights

– the supply of products and services

– administrative and financial management of customer relations

– the sending of commercial offers, prospecting and/or newsletters according to your choice

– during our exchanges: the content of your messages, e-mails, letters or telephone calls to our attention (e.g. comments and opinions on products that you write, or questions that you ask)

– When you contact us, telephone conversations may be listened to and recorded for the purpose of improving customer relations

4) Why do we use your personal data?

We use your personal data for the following purposes:

Customer relationship management : customer account creation, order registration and fulfillment (delivery, billing), credit management, collection and customer service

Improving our product and service offerings: surveys, analyses and statistics on the use of our websites, our applications and our product and service offering


o sending newsletters about our products and services

o prospecting: sending communications (including e-mails and SMS) about our products and services or those of third parties (which we think may be of interest to you, for example because they have similarities with other products and services you have already purchased or in which you have expressed an interest).

o We may also share your personal data with other companies for commercial purposes. This may include communicating your name, telephone number and e-mail address so that they can contact you to offer you products or services.

o personalized content: we may use your personal data to present you with personalized content and advertising.

o loyalty programs, events, contests, prize draws

5)What is the legal basis for processing your personal data?

Depending on the case, RELAIS GOURMET processes your personal data on the following legal bases:

– the processing is necessary for the performance of a contract to which you are a party or for the execution of your request (in particular when you contact us)

– the processing meets the legitimate interests pursued by RELAIS GOURMET (e.g. fraud prevention)

– in certain cases, we are required by law to retain your data (e.g. to ensure general security, for tax purposes, etc.)

– and if required, on the basis of your consent

6)To whom are personal data transmitted?

The authorized persons of RELAIS GOURMET are recipients of your data; We may share your personal data with other companies for marketing, research and statistical purposes, unless you object;

We may also share your personal data with partners and/or service providers for any of the purposes listed above;

Our service providers and partners must comply with our privacy and security rules, and are not authorized to use personal data for any other purpose;

We may also communicate your personal data to the following persons:

– to the judicial, police or administrative authorities legally empowered to deal with it;

– to parties involved in legal proceedings in order to defend ourselves or exercise our legal rights;

7)How long are personal data stored?

We keep your personal data for as long as necessary to achieve the purposes of the processing; Retention periods vary from one type of personal data to another, depending on:

– the need for RELAIS GOURMET to retain personal data in relation to its activities;

– contractual obligations ;

– les obligations légales ;

– rules and recommendations published by personal data protection authorities;

In any case, we regularly review the information we hold; When their conservation is no longer justified by legal or commercial requirements or linked to the management of your customer account, or if you have made use of a right of modification or deletion, we will delete them in a secure manner;

8)How do we ensure the security of your personal data?

We regularly review the technical and organizational measures in place to protect our information and communication systems, in order to adapt them to the risks you face and to prevent any loss, misuse or unauthorized modification of your personal data;

Nevertheless, the security and confidentiality of personal data depend on everyone’s good practices, and we invite you to be vigilant;

RELAIS GOURMET does not control all the risks associated with the operation of the Internet and we draw your attention to the existence of possible risks inherent in its use and operation;

We accept no liability for any damage caused by access to or use of our site, including viruses infecting your computer or any other material damage;

9)What are your rights?

Pursuant to the RGPD, you have the following rights:

Right of access: you have the right to know what personal data we hold about you and to request a copy of it, as well as to request information about the purpose of this processing;

Right of rectification:you have the right to obtain the rectification of personal data concerning you that are inaccurate, and in certain cases the erasure or limitation of their processing;

Right to object: you may object to the processing of your personal data for prospecting purposes ;

– Right to restrict processing: you have the right to ask us to restrict our use of your personal data in certain cases;

Right to erasure: you can ask us to erase your personal data (under certain conditions) ;

Right to data portability:where applicable, you have the right to receive a copy of the personal data you have transmitted to us (in a machine-readable format) or to have this data transmitted to another company;

Right to withdraw your consent:you may at any time withdraw the consent you have given for the use of your personal data where this is required.

10) How to exercise your rights

To exercise the above rights or to obtain further information on these rights, you can:

– Use the contact forms available on;

– or contact us using the following details:

Data Protection Representative

Address: 14, rue Burugoria 64 700 Hendaye, France

Email :

Before responding to your request, we may verify your identity and/or ask you to provide further information in order to respond to your request;

We will endeavor to respond to your request within a reasonable time and, in any event, within the time limits set by law;

In the event of an unsatisfactory response, you may lodge a complaint with the Commission nationale de l’informatique et des libertés (CNIL) :


During the consultation and/or use of our website, cookies or other tracers may be stored on your terminal (computer, tablet, smartphone);

A cookie is a small text file placed on your terminal (computer, tablet, smartphone) when you visit a website; It is mainly used to collect information about your navigation on the site and to provide you with personalized services; On your terminal, cookies are managed by your Internet browser;

We use cookies to help you navigate our website easily and for certain functions, including analyzing site traffic; Cookies can also be used to recognize you when you return to the site, and to offer you content tailored to your preferences and interests;

Some cookies may collect personal data, including information you enter such as your username, or when they track you to show you targeted advertising.

Like most websites, our website uses cookies which can be classified into the following categories:

Cookies strictly necessary: ​​the use of essential cookies in the proper functioning of our site.

Functional cookies:these cookies are used to optimize and simplify your user experience; For example, they can memorize your previous choices or your password;

Analytical and performance cookies: these cookies are used internally to help us offer you a better user experience (for example to evaluate the performance of a site or test different interfaces for the site).

Consumer and advertising cookies:these cookies are used to present you with content (including advertising content) that is personalized and of interest to you, and also to evaluate the effectiveness of this content; This content may be presented on our website; We often use third-party providers to deliver this content, so some of these cookies may be placed by a third party;

Personal data collected via cookies is never kept longer than necessary to achieve the purpose of the cookie, and in no case longer than the legal period;

The cookies used on our websites are detailed below:


Type of cookie

Cookie function

Hybris recognition cookie

Remember me when I log in and apply my settings (region, languages, etc.)

Hybris cookie application mobile

Store credentials for mobile application


Type of cookie

Cookie function

Hybris optimization cookie

Restore basket and quick order function


Function for posting reviews and ratings

iPerceptions survey

Remember my choice not to re-post a survey invitation


Offer a consistent experience based on the loading of successive pages

Live Engage/ Live Person

Remember me and the browser used and display history / Interaction between the company and users seeking online help (chat)


Type of cookie

Cookie function

Google Analytics

Audience analysis

Google Audiences

Operates an Internet search engine offering targeted search results


Audience analysis


Analysis of website visits


Type of cookie

Cookie function

Rocket Fuel / Sizmek

Customized offers


Customized offers


Ad optimization solutions for publishers

Facebook Connect

Enables Facebook users to create social plugins, graphical APIs and social channels

Facebook Pixel

Customized offers


Customized offers

Google Tag Manager

Customized offers

You can change your cookie settings at any time; By modifying the settings of your Internet browser (click on the “Help” button of your browser to find out how to proceed), you can choose to be warned each time a cookie is sent, or simply refuse them, but in this case, certain functionalities of our sites will no longer be accessible.

The configuration of each browser is different; To find out how to do this in your browser, click on the links below:

You can also choose to disable third-party cookies, by going directly to the sender’s page.

And don’t forget that if you use different terminals in different places, you need to check that each browser is configured according to your cookie preferences.

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